OnTech On-Site Sales App
Lead UX/UI Designer – Research
The world of smart home technology can be messy. Device compatibility and complicated installations can create high barriers of entry. OnTech takes the stress out of smart home by offering products from premium brands with fast, professional installation.
Now with the OnTech On-Site Sales App, the process is even easier. Technicians can find personalized customer recommendations, share product details, and transact on in-home purchases, all in one place. It makes sales and installations easier for technicians, and gives customers an elevated smart home experience.
Custom Recommendations
With custom recommendations techs can now see select products based on customer feedback and curate a list that is more relevant to the customer’s needs.
Easily Find Products
Now technicians can easily narrow down the product environment to offer more compatible devices.
Live Inventory
Integrating the OnTech inventory with OSS gives technicians a current look at what’s on their van without digging through dozens of products.
Resources and Guides
We put together quick access of important product information and service guides that could be easily accessed from the product details page.
Beta Testing
After numerous usability tests and iterations with our lookalike technician audience we were ready to bring a prototype to real OnTech technicians. Working with corporate operations managers, field service managers, and regional directors, our team set up and conducted live prototype tests with technicians across the US both in person and virtually.